Support
Something not working, or a question about your account.
Email hello@checkuponme.app. CheckUpOnMe is made and run by one person, so a person reads it rather than a queue.
Expect a first reply within two working days. If the app is broken for you right now, say so in the first line and it goes to the front.
What to include
- What you were doing, and what happened instead.
- Your phone and which version of iOS or Android it runs.
- Your Support ID, if you can still open the app. Settings shows it under Account. It lets us find your account without you sending anything else about yourself.
There is no password to reset. Signing in sends a one-time code to your email address, so if you can receive mail there, you can get back in.
What this inbox is not
CheckUpOnMe is not an emergency service, and neither is this inbox. Nobody is watching it at night. If someone is in danger, call your local emergency number first.
Other things you may be looking for
- Privacy: what the app stores, who else touches it, and how long it is kept.
- Delete your account: the route that works without installing anything.