CheckUpOnMe

How to ask

Email hello@checkuponme.app from the address you signed in with, with "Delete my account" as the subject. You do not have to give a reason.

How we check that it is you

Signing in to CheckUpOnMe means receiving a one-time code at your email address, so the address is the account. A mail from that address is the same proof a sign-in is.

There is deliberately no web form here. Anyone can type someone else's address into a form, and this is a safety account: having it deleted by a stranger is a real harm, not an inconvenience.

If you can no longer receive mail at that address, write anyway and say so. We will look for another way to be sure. If we cannot be sure, we will refuse, because refusing is the safer mistake.

How long it takes

We aim to finish within 7 days, and the GDPR allows us at most 30 days. You get one mail when it is done. There is nothing to undo afterwards.

What is removed

Deleting your account also ends any check-in that is still running, and removes you from your contacts' lists.

What deletion removes
What	Everything in it
Your account	Your email address and account id, removed from the sign-in system.
Your profile	Your display name.
Your check-ins	Every check-in you started, including its times, its state and any reason you wrote.
Your location fixes	Every fix stored against your check-ins, including any the routine purge has not reached yet.
Your pairings and invites	Every pairing you are part of and every invite code you created. You come off the other person's list, and their check-ins stop being able to alert you.
Your phones	Every push token registered for you, so no phone receives another alert for you.
Your alert records	What was sent for your check-ins, what was delivered, and what your contact acknowledged.
Your usage analytics	Your analytics profile and its events, deleted from PostHog on the same request.

What deletion cannot reach

An alert your contact already received is a notification on their phone. We cannot reach into it. It says only that you had not checked in, never your reason or your location.
Routine encrypted backups roll over on their own schedule. Nothing is ever restored from them except to recover from a failure.
The mail in which you asked, kept as the record that you asked and that we did it, and nothing beyond that.

Deleting the app is not the same thing

If you remove the app while a check-in is running, the check-in keeps running. The server escalates when the timer runs out, because silence is exactly what escalation is for. Confirm you are OK first, or tell us in the same mail and we will end it for you.